Refund Policy
You can return product same day if you change your mind. All sales are final. You can return and exchange / repair within 7 days for any damage
You can always contact us for any return question at bathalacanada@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like opened fragrance oil, essential oils, carrier oils, head massager, back scratcher, hotel scents, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Send Your Full Moon Intention
Let your goals, wishes, and intentions be heard under the Full Moon. Fill out the form below, and we will release your message with positive energy and focus. Your message stays private, and your intention stays powerful.
Frequently Asked Questions - Bathala Scents
Can I write for someone else?
Yes! You can write for yourself or another person. Just note the name on the card.
Do I have to attend the Full Moon to participate?
No. Cards placed in the Bathala Box and email will be included in the ritual even if you cannot attend.
Is this a religious activity?
No. This practice is completely non-religious. It is about sending positive energy through intentions. Anyone can participate, regardless of faith.
Will my wishes or intentions be answered?
Manifestation is about focusing your energy and intentions. While outcomes cannot be guaranteed, sending your wishes with clarity and love helps align you with possibilities. The Full Moon ritual supports releasing and amplifying your intentions.
Who will perform the ceremony?
Our Founder, who is a certified Reiki and energy practitioner, will conduct the ceremony during the Full Moon, ensuring that all intentions are lifted and sent as pure energy into the universe.
How will I know if my intention has been sent?
Follow our social media page @bathalascents. There you’ll see the Full Moon dates and updates when the cards are ceremonially burned.
Can I write vague wishes like “I want to be happy”?
It’s best to write and type your intentions clearly and positively. Focused intentions carry stronger energy.
Why is the Full Moon used for the ceremony?
The Full Moon symbolizes completion, release, and heightened energy. Performing the ritual during this time helps amplify the energy of intentions, sending them out with more focus and positivity.