1.About these terms

This website is operated by Bathala Scents and Natural Wellness ("Bathala", "we", "us" or "our"), Winnipeg, Manitoba, Canada. Our main office and mailing address is 116 Private Davy Drive, Winnipeg, Manitoba R3W 0R5. Email: info@bathalascents.ca. Phone: +1 431 866 7000.

By visiting our website or buying from us, you agree to these Terms of Service and to the policies they refer to. If you do not agree, please do not use the website.

You must be at least the age of majority in your province or territory to place an order, or have a parent or guardian place it for you. Our online store is hosted on Shopify.

2.Using our website

Please use our website lawfully and respectfully. You must not:

• use it for any unlawful or fraudulent purpose;
• copy, resell or exploit our content or services without our written permission;
• send viruses or harmful code, or try to interfere with the security or operation of the site;
• scrape, crawl or collect other people's personal information;
• harass, abuse or discriminate against anyone, or post false, defamatory or misleading content.

We may refuse service, cancel an order or restrict access if we reasonably believe these rules are broken.

All text, photos, logos, product names and designs on this website belong to Bathala or its licensors and are protected by copyright and trademark law. You may share our social media posts using the share buttons, but please do not copy our content for commercial use without asking first.

3.Products and descriptions

We work hard to describe and photograph our products accurately, but please keep these points in mind:

• Natural variation. Gemstones, crystals and wood are natural materials. Each piece is unique, and colour, pattern, size and bead count can differ from the photos.
• Treated and man-made stones. Some stones are dyed, heat-treated, reconstituted or man-made. Product names describe the stone's appearance or trade name. Please ask us if you want to confirm a specific stone.
• Screens differ. We cannot guarantee that your screen shows colours exactly.
• Inspired fragrances. Some scents are our own blends inspired by well-known scent styles. They are not affiliated with any designer or brand.
• Information only. Product meanings, uses and suggestions are general information, not medical advice or a promise of results. See our Legal Disclaimer.

Offers on this site are void where prohibited. We may limit quantities, change or discontinue any product, and update descriptions at any time.

4.Prices, taxes and orders

All prices are in Canadian dollars (CAD). Applicable taxes, such as GST and PST, are calculated at checkout based on your delivery address. Prices and availability can change without notice.

An order is accepted only when we confirm it. We may refuse, limit or cancel any order, including orders that appear to be placed by resellers, orders affected by pricing or stock errors, or orders we suspect are fraudulent. If we cancel an order after payment, we will refund the amount charged.

Payments are processed securely by Shopify and its payment providers. We do not store your full card number. Please give us accurate and current contact, billing and delivery details so we can complete your order.

5.Custom, made-to-order and pre-order items

Many of our bracelets are made to your wrist size, and some items are available by pre-order.

• Please measure carefully using the size guide on the product page. If you are unsure, contact us before ordering.
• Made-to-measure and customized items begin production after your order, so they cannot be cancelled, exchanged or refunded once work has started, unless the item is faulty or we made an error.
• Pre-order and production times are estimates. We will keep you updated if there is a delay.
• Customization is also available in our Winnipeg stores.

6.Shipping and delivery

We ship within Canada only. Delivery times in our Shipping Policy are estimates and are not guaranteed, as carriers, weather and holidays can cause delays.

Please check your delivery address carefully. We are not responsible for a parcel that is delivered to the address you gave us, or for delays and extra costs caused by an incorrect or incomplete address.

If your parcel is lost, delayed or arrives damaged, please contact us as soon as possible with your order number, and we will work with you and the carrier to resolve it.

7.Refunds and exchanges

Our Refund Policy explains our exchange rules. This section does not limit any rights you may have under applicable consumer protection law, including if an item arrives damaged, is not what you ordered, or was misdescribed.

8.Health, safety and product use

Please read our Legal Disclaimer before using any product. Essential oils, fragrance oils and incense must be used as directed. Keep products out of reach of children and pets, never leave burning incense unattended, and stop use and speak to a health professional if you have a reaction. You are responsible for using our products safely and as directed.

9.Loyalty program and promotions

Our loyalty program, discount codes and promotions are offered at our discretion. Unless stated otherwise, they have no cash value, cannot be combined, are limited to one per customer, and cannot be transferred or sold.

We may change, suspend or end the loyalty program or any promotion at any time, and we may cancel points, rewards or discounts that were obtained by error, misuse or fraud. Program details are on our loyalty page.

10.Reviews, messages and social content

If you send us a review, comment, photo, message or other content, you confirm that it is yours to share and that it does not break the law or anyone's rights. You give us a free, non-exclusive right to use, edit and display it on our website, social media and marketing. We may remove content that is unlawful, offensive or misleading. We are not responsible for opinions expressed in customer reviews or comments.

If you tag us or post about Bathala on social media, we may share it with credit to you. Tell us if you would prefer we do not.

11.Third-party links and tools

Our website may link to or use third-party websites, apps and tools, such as Shopify, social media platforms and the Messenger chat. We do not control them and are not responsible for their content, policies or practices. Please review their terms before you use them.

12.Personal information

How we collect and use personal information is explained in our Privacy Policy. By placing an order or contacting us, you agree to the collection and use of your information as described there.

13.Disclaimer and limit of liability

We do our best to keep this website running and accurate, but we do not promise it will always be uninterrupted, secure or error-free. To the fullest extent permitted by law, the website and our products are provided "as is" and "as available".

To the fullest extent permitted by law, Bathala, and our owners, directors, employees, agents and suppliers, are not liable for indirect, incidental, special or consequential loss, including lost profits or lost data, and our total liability for any claim relating to an order is limited to the amount you paid for that order.

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, or any warranties or rights you have under applicable consumer protection or sale of goods legislation.

14.Indemnity

You agree to protect and hold harmless Bathala and our owners, employees, agents and suppliers from any claim or demand, including reasonable legal fees, made by a third party because of your breach of these terms, your misuse of our products or website, or your breach of any law or the rights of others.

15.Events outside our control

We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, such as natural disasters, severe weather, strikes, supplier or carrier delays, power or internet failures, public health measures, or government action.

16.General terms

• Severability. If any part of these terms is found to be unenforceable, the rest still applies.
• No waiver. If we do not enforce a right straight away, we have not given it up.
• Entire agreement. These terms and the policies they refer to are the whole agreement between you and us about your use of the website and purchases.
• Termination. You may stop using the website at any time. We may suspend or end your access if you break these terms. Rights and obligations that arose before then continue.

17.Governing law and disputes

These terms are governed by the laws of the Province of Manitoba and the federal laws of Canada that apply there. If you have a problem, please contact us first at info@bathalascents.ca so we can try to resolve it fairly and quickly. Any dispute that cannot be resolved that way will be brought in the courts of Manitoba, except where applicable consumer law gives you the right to bring a claim elsewhere.

18.Payments, fraud and chargebacks

You agree to pay all amounts due for your order, including taxes and shipping, using a payment method that you are authorized to use. By placing an order, you confirm that the payment details you give are yours or that you have permission to use them.

If you have a concern about a charge, please contact us at info@bathalascents.ca first so we can resolve it quickly, before you contact your bank or card issuer. We may share order, delivery and communication records with our payment processor and your card issuer to respond to a payment dispute or chargeback.

We may cancel orders, refuse future orders, and take reasonable steps to recover amounts owed, where we reasonably suspect fraud, abuse of a dispute process, or a payment that is reversed without a valid reason. This does not limit your rights under applicable consumer protection law or your card agreement.

19.Social media and community guidelines

We welcome comments, messages and posts on our website and social media pages (Instagram, Facebook, YouTube, TikTok and others). Please be respectful. We may hide, delete or report content, and block users, that includes hate speech, harassment, threats, spam, scams, false or misleading claims, other people's private information, or content that breaks the law or a platform's rules.

Comments and posts by customers and other users are their own opinions and not ours. We do not endorse them and are not responsible for them. Please do not post medical advice or claims about our products. If you tag us or post about Bathala, you confirm that you have the right to share your content and that we may share it with credit to you. Tell us if you would prefer we do not.

20.Changes to these terms

We may update these terms from time to time. The current version, with its "last updated" date, is always on this page. If you keep using our website or buy from us after changes are posted, you accept the updated terms. Orders are governed by the terms in effect when you placed them.

21.Contact us

Bathala Scents and Natural Wellness
116 Private Davy Drive, Winnipeg, Manitoba R3W 0R5, Canada
Email: info@bathalascents.ca
Phone: +1 431 866 7000