FAQs
Help Centre
Frequently Asked Questions
Answers about our natural incense, crystal bracelets, shipping, care and visiting our Winnipeg stores.
About Bathala
What does “Bathala” mean?
In pre-colonial Tagalog tradition in the Philippines, Bathala is the name of the supreme creator deity. We chose it to honour our Filipino roots and to reflect the care and intention we put into every scent and handmade piece.
What does the Bathala logo represent?
Our logo spells BATHALA using Baybayin, an ancient writing system native to the Philippines that was used before Spanish colonization. It is our way of keeping our heritage visible in everything we make.
Where is Bathala Scents and Natural Wellness based?
We are a Winnipeg, Manitoba business. Our products are packed in Winnipeg, and you can shop online across Canada or visit us in store at Kildonan Place, CF Polo Park and Outlet Collection Winnipeg.
Where can I see and try your products in person?
Visit any of our three Winnipeg stores: Kildonan Place, CF Polo Park and Outlet Collection Winnipeg. Our team will happily show you our natural incense, crystal bracelets and wellness products. Store details are on our Contact page.
Our products
What natural incense sticks do you offer?
We offer a range of natural incense sticks in different scent blends. Each pack has 25 sticks about 21 cm long, with a burn time of roughly 35 to 40 minutes. Browse the full range in our incense collection.
What are your crystal and gemstone bracelets?
Our bracelets are made with natural stone beads in many varieties, such as amethyst, black onyx, citrine, turquoise and clear quartz. Gemstone meanings are traditional beliefs shared for inspiration. See the crystal bracelet collection.
Can I get a bracelet in a custom size?
Yes. Many bracelets come in several bead sizes, and we can customize in our Winnipeg stores or arrange a custom size on request. As a guide, add about 0.5 inch to your wrist measurement for a snug fit or 1 inch for a relaxed fit. Not sure? Message us and we will help you choose.
How do I care for my crystal bracelet?
Keep it dry and remove it before showering, swimming or exercising. To clean, wipe gently with a soft cloth using warm water and mild soap, then dry fully. Store it in a pouch away from sharp objects.
Do you sell oils, sacred mists and other wellness products?
Yes. Along with incense and bracelets, we offer sacred mists, essential oils, carrier oils, fragrance oils and roll-on blends. Explore everything in our shop or ask our team in store for suggestions.
How do I use incense safely?
Place the stick in a stable, non-flammable holder and keep it away from curtains, paper and anything that can burn. Never leave burning incense unattended, keep it out of reach of children and pets, and ensure good ventilation. Extinguish fully after use. If you have sensitivities, check the ingredient list or ask us before you buy.
Can I see the ingredients of a product?
Ingredient details are listed on our product pages where available. For a full ingredient list of any blend, message us at info@bathalascents.ca or ask in store.
Are your products medical treatments?
No. Our products are made for atmosphere, ritual and enjoyment. They are not intended to diagnose, treat, cure or prevent any condition. Please speak with a healthcare professional about any health concern. See our Legal Disclaimer.
Ordering and shipping
How do I order on your website?
Choose your product, select your options, and click Add to Cart. Then enter your shipping and billing details at checkout. You will receive a confirmation email once your order is placed.
How long does shipping take?
Domestic orders normally take 6 to 12 business days. Timing can vary during busy seasons, so contact us if you need your order by a certain date. See our Shipping Policy for details.
Do you ship internationally?
Yes, we can arrange it. Please contact us so we can confirm shipping details and costs for your country.
Can I pick up my order in store?
Please message us before ordering to ask about pickup or store availability. We will confirm what we can arrange.
Payments, privacy and returns
Is my personal information secure?
Yes. Our website uses SSL encryption, and payments are processed securely through our checkout provider. We do not store your full card details.
Do you guarantee your products?
We want you to love what you receive. If an item arrives damaged or is not what you expected, contact us right away and we will work to make it right.
What is your refund policy?
Please read our Refund Policy for complete details. If you have a question that is not answered there, contact us and we will reply as soon as we can.
Still have a question?
Visit us in store to experience our scents, or send us a message. Follow us for updates, news and stories.
Gemstone meanings are traditional beliefs shared for inspiration. Our products are not medical advice or treatment.