1.Our promise to you

Every Bathala product is made, blended or chosen with care by a local Winnipeg team. We want you to love what you bring home, and if something is not right, we want to hear from you and make it right.

2.Why we do not offer change-of-mind refunds

We are a small, locally owned business, and every sale helps us keep our stores open, pay our team and support our suppliers. Because our products are personal and often made to your size, we are not able to offer refunds if you simply change your mind, online or in our stores. By choosing Bathala, you are choosing to support a local business, and we are truly grateful for your trust.

3.Exchanges, happily

We know a different scent or stone is sometimes the better fit. We are glad to help you exchange if:

• you ask within 7 days of purchase or delivery;
• the product is unused and unopened, in its original packaging;
• our team has a chance to inspect it first. Please bring it to one of our stores with your receipt, or contact us, so we can approve the exchange.

Products that have been used or opened cannot be exchanged, to keep every customer safe.

4.Online orders

If you ordered online and would like an exchange, the customer covers the shipping to send the item back to us and the shipping to send the replacement. We will always do our best to make it simple.

5.If something is wrong with your order

Sometimes things go wrong in transit or on our side, and that is different. If your item arrives damaged, defective, incorrect or not as described, please tell us within 7 days of delivery at info@bathalascents.ca with your order number and a photo. If you visit one of our stores, please bring your receipt and the broken or damaged product with you. We will review it quickly and, where appropriate, replace it, exchange it or refund you.

6.Custom, made-to-measure and pre-order items

Bracelets made to your wrist size and other customized or pre-order items are made just for you, so they cannot be cancelled, exchanged or refunded once we start making them, unless they are faulty or we made an error. Please see our Pre-Order and Cancellation Policy. Please measure carefully, and ask us if you would like help with sizing.

7.Your rights

Nothing in this policy limits any rights you have under applicable consumer protection laws, including Quebec's Consumer Protection Act.